Roshan Launches Afghanistan’s First Customer Service ‘Chatbox’ on Facebook

Telecommunication service provider, Roshan, launched Afghanistan’s first ever Facebook customer service support service.

‘Chatbox’ is an automated messenger which pops up on the @RoshanConnects Facebook page with some pre-programmed queries such as how to check your credit, how to Top up and about M-paisa services. It is designed to help Roshan’s six million customers get support without going to a store.

Due to the Coronavirus pandemic, Roshan reduced its in-person customer support centres. The Chatbox feature is already a hit with Roshan’s customers. It has already helped more than 8,000 customers seek support daily.

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